CDL Logistics have specialist knowledge of the charity sector and the fulfilment services they require. Excellent relationships have been developed between CDL and several of the UK’s most well -known charities. We not only provide storage and fulfilment but many added value services. With fulfilment and call handling expertise, we offer a perfect combination to manage charity campaigns.
We have the capacity and in-house systems to support you, you’ll find that you are able to remain authentic to your organisation’s aims, whilst at the same time, communicating your vision and achieving your targets.
CDL Logistics’ internet based Integrated Fulfilment System (IFS) provides your charitable organisation with seamless automation of the online ordering and fulfilment processing giving Clients 24/7 real time access to stock details, order processing and management reports via a secure extranet login.
At CDL Logistics, we understand that charities use direct mail because it is targeted, accountable and cost effective. Managing the distribution of fundraising material is an area where CDL Logistics excels. At CDL, we distribute by the most cost-effective method whenever possible resulting in a higher yield for your charity. CDL Logistics provides a comprehensive range of direct mail services to charities offering high value for money:
We use Royal Mail, couriers or our own vehicles, and can despatch same-day, next day or economy.
Responses to marketing, advertising, promotional and direct mail campaigns either by telephone, online, email or post, are just some of the areas where we operate outsourced services on behalf of our clients. CDL Logistics will even run mailrooms on behalf of customers. It is already doing this for one major client – an operation that requires no fewer than twelve staff.
Our response management team regularly process thousands of donations (banking and thanking), orders, gifts, publications, surveys and membership subscriptions allowing our clients to focus on what they do best. Paying close attention to detail at each stage, from data entry through to banking and reporting, CDL uses robust processes to provide a full audit trail for each transaction.
At CDL, we offer a multi-channel donation handling solution:
We managed the development of the new online shop for a charity as well as the printing and mailing of the catalogue. We receive orders direct from internet and via the call centre, handling payments when required. Our Call Centre administer up to 200 calls a day.
TCT is a charity focused on speech therapy for adults and youngsters alike. CDL Logistics store a range of literature for pick and pack and call off by TCT Head Office. This is the first time The Communication Trust have outsourced fulfilment and our record in providing Charities with fulfilment services gave them the confidence to take this step.
CDL Logistics are delighted to be selected as the outsourced fulfilment house for an internationally recognised wildlife preservation charity. Previously serviced in-house, this is a big step for the charity and CDL have demonstrated the ability to tailor our online fulfilment solutions to meet some wide ranging requirements including several elements of personalisation.